FAQs

Find answers to commonly asked questions about Direct Debit System.

Direct Debit (UAEDDS) is a way to pay regular payments such as rents, school fees, memberships from your current /savings account or credit card.
  • It is active monthly payments. So, if you are salaried person getting paid monthly, it will help you budget your finances better.
  • It is secure as it is regulated by UAE Central Bank.
  • Your data is safe and protected on government-managed clouds.
  • You can cancel any time (refer to contract terms).
  • No worries about remembering to pay at the right time.
  • No need to write post-dated cheques or queue at payment offices.
No, the process initiates from the merchant you intend to pay. The merchant must be on this platform and duly authorized to take payments from you. It’s the merchant who creates the offer for you to pay and then it is up to you to accept the offer on the DD APP.
No, you must have both DD and UAEPASS app to digitally sign the DD mandate by accepting your merchant’s offer of payment in installments.
You will receive an SMS as soon as an offer is made on this platform. The SMS will contain a link to download the DD App. Once you log in using UAEPASS, you will see the offer. You can then sign and execute.
A Direct Debit Authority establishes a legally binding contract. In simple terms, a failed Direct Debit and bounced cheque have equal weight in eyes of law. The proceedings would be civil not criminal, and governed by UAE laws.
Yes, you can. However, it will have legal repercussions. For example, your landlord can demand immediate full payment or start legal proceedings to recover the full amount.
No, the facility is only available for citizens and residents of UAE. You cannot set up Direct Debit without formal residency in the country.
Certainly, the merchant usually gives you a week or may extend the time for more than a week, depending on the contract you have with them.
This platform is hosted on a government-owned cloud with advanced firewalls, ensuring the highest level of protection. The platform is compliant with Dubai Electronic Security Center standards.
Loyalty points/cashback may be given at the sole discretion of the card issuer. Please check with your card issuer before setting up Direct Debit.
You can log a complaint via the app or web portal using your UAEPASS credentials. If you are joint account holders, any one of you can lodge the complaint.
Your first approach must be with the biller. If not satisfied, you can lodge a complaint with Direct Debit Marketplace. If it remains unresolved, we will direct you to relevant regulators (e.g., KHDA, RDC) or the UAE Central Bank.